Frequently Asked Questions
Find answers to common questions about energy optimization, device integration, billing plans, and system requirements.
How does energy optimization work?
Our system continuously analyzes historical usage patterns, weather forecasts, and grid prices to automatically adjust connected devices. It learns from your behavior to make real-time decisions that minimize costs without sacrificing comfort.
- • Dynamic thermostat control based on occupancy patterns
- • Off-peak appliance scheduling during low-energy-cost hours
- • Intelligent lighting and HVAC coordination
Is it compatible with my smart home devices?
Yes! Enyona works with all major smart ecosystems including Alexa, Google Home, and Apple HomeKit. For specific devices like:
- • Thermostats (Nest, Ecobee, Honeywell)
- • Power strips, smart plugs, and light bulbs
- • Appliances with Wi-Fi connectivity
Legacy devices can also be retrofitted with our plug-and-play smart interface modules.
How accurate are the energy savings predictions?
Based on field study data from 100,000+ users, the system provides predictions with 93% accuracy after the first month of usage. Accuracy improves to 96% after three months as the AI models better understand your unique patterns.
(Accuracy may vary depending on installation quality and device compatibility)
Can I cancel anytime?
Yes. Our service offers a 100-day money-back guarantee period. No long-term contract locking you in, no hidden fees to unlock, and no penalty for cancellation.
To cancel, simply log into your account or contact support.
What level of internet connection is required?
Minimum requirements: 3 Mbps upload/down, 50ms latency. For optimal performance:
- • WiFi 5 (802.11ac) or better (WiFi 6 preferred)
- • 802.3at compatible power connection for gateway
- • At least 5% signal strength to main router
We recommend placing the gateway within 30 ft of the electrical panel for best performance.