Enterprise

Enterprise Terms of Service

Legal obligations and guidelines for enterprise users of our cloud infrastructure and enterprise solutions.

View Privacy Policy Contact Legal

Agreement Overview

These terms govern access to and use of Enterprise services by enterprise clients.

Overview

By using Enterprise services, you agree to comply with all terms, policies, and license agreements. This agreement is effective from the date of account creation.

Usage Rules

  • • Must not resell Enterprise services
  • • Must not circumvent API rate limits
  • • Prohibited from illegal activities
  • • Monthly billing cycles apply to all accounts

Service Interruptions

  • • Enterprise aims for 99.99% uptime guarantee
  • • Credit issued for extended outages
  • • Notifications sent for planned maintenance

Termination

  • • 30-day notice required for account closure
  • • Data deleted after 90 days
  • • Billing continues during notice period

Support Terms

Enterprise support levels and service obligations as defined in your SLA.

Standard Support

  • • 24/7 email support
  • • 24hr response time
  • • Basic troubleshooting assistance
  • • General usage guidance

Enterprise Support

  • • 24/7 live chat
  • • 15min response
  • • Technical escalation
  • • Dedicated account manager

Critical Support

  • • 99.999% Uptime guarantee
  • • Same-day resolution
  • • 24/7 security monitoring
  • • Priority maintenance window

Contact Our Legal Team

For inquiries regarding these terms or compliance support.

Legal Contact Info

For any legal questions regarding these terms:

legal@enterprise.com

123 Innovation DriveNew York, NY 10001

Business Hours

  • Mon-Fri 9:00AM - 5:00PM EST
  • Sat-Sun by appointment
  • Legal holidays: Closed