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Popular Topics
Technical Setup & Configuration
How do I configure API authentication?
Use your API key with Bearer header format. Example: Authorization: Bearer {your_key}
How to handle rate limits in production?
Monitor X-RateLimit-Remaining headers. Use exponential backoff for rate limit errors.
Webhook security best practices?
Always verify signature headers and implement request rate limiting.
Subscription & Billing Questions
How do I upgrade my plan?
Visit the billing portal and click Upgrade. We'll apply prorated pricing for plan changes.
What happens to my data if I cancel?
Your data is retained for 30 days after cancellation. Export your data before downgrading.
Can I get a trial extension?
Contact your customer success manager for evaluation period extensions if needed.
User & Security Management
SSO Integration Setup
Use our SAML 2.0 configuration wizard in the security settings interface.
Password policies
Requires 15+ characters with minimum 3 special symbols and 2-factor authentication.
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