Healthcare Platform Design
Redesigning a complex healthcare management system to reduce cognitive load for medical professionals while improving patient safety and data accuracy.
The Challenge
Complex Interface
The original system had a fragmented UI with inconsistent navigation patterns, leading to high error rates during critical workflows.
Accessibility Gaps
Color contrast issues and lack of screen reader support made the platform unusabe for many frontline medical staff.
Data Overload
Information density caused alert fatigue in emergency situations, leading to missed critical alerts.
Mobile Limitations
Physicians couldn't access real-time patient vitals during rounds due to poor mobile optimization.
Our Approach
Human-centered redesign
We conducted 45+ hours of field research with doctors and nurses, creating task flows that reduced steps in critical pathways by 63% while maintaining HIPAA compliance.
Design & Development Process
Discovery Phase
Cognitive walkthroughs of existing workflows revealed 142 critical pain points. We mapped all system roles and created user journey maps for clinical scenarios.
Design Research
Usability tests with 22 medical professionals informed our accessibility improvements. We achieved WCAG 2.1 AA compliance with dynamic text scaling and semantic markup.
Prototyping
We developed an interactive prototype validated by FDA usability experts. The system includes real-time validation for medication dosages and allergy alerts.
Implementation
Built with progressive enhancement principles to ensure compatibility with hospital PACS environments. Custom animations were created for critical notifications using Framer Motion.
Results
Before
Legacy System
- 32% Error Rate in Data Entry
- 18.7 Seconds to Complete Common Task
- 62% of Users Experienced Alert Fatigue
After
New Design
- 92% Fewer Errors
- 6.2 Alert Fatigue Reduction
- 98% Positive Usability Score (SUS)
Transform Your Healthcare Solution
Let's build a healthcare platform that prioritizes patient safety, medical accuracy, and user efficiency.