Privacy Policy

What Information We Collect

We collect limited personal information including your email address when you contact us for support. No payment information is stored or processed through our platform.

How We Use Your Data

• To respond to service inquiries
• To improve our services
• For statistical analysis
• When required by law

Data Retention

We retain data for 7 business days after our last communication unless you request deletion sooner. After this period, we securely delete all stored information.

Third-Party Services

We do not share your data with third parties. Our privacy protections are in-compliance with EU General Data Protection Regulation (GDPR) standards.

Your Rights

You can request access to or deletion of your data by contacting our Data Protection Officer at privacy@ellan.gr.

Data Security

We use enterprise-grade encryption (TLS 1.3) for data in transit and bank-grade AES-256 encryption for stored data. Access is restricted using biometric authentication protocols.