FAQs

Need answers fast? Explore our most frequently asked questions about joining, roadmap updates, and platform features.

Common Questions

Can I vote on roadmap items?

Yes! Contributors reaching level 2+ gain voting rights on roadmap priorities through our open governance system - details in your dashboard.

How often is the roadmap updated?

We review and update the roadmap quarterly during community townhalls. Email subscribers get notifications of changes immediately.

Can I propose new features?

Absolutely! Share your ideas in our Innovation Forum. Top 10% submissions automatically get considered for future development phases.

What if the timeline changes?

All major timeline changes require community approval via voting. We maintain buffer weeks in each phase to handle unexpected delays.

What membership levels exist?

We have three tiers: Free (core features), Pro ($9.99/mo), and Enterprise (custom pricing). Upgrades unlock access to premium tools and support.

How to get support?

Use our 24/7 chat help system, email our team through the Contact page, or check our knowledgebase with 1000+ articles and tutorials.

Is there a mobile app?

Our web platform is fully mobile-responsive. We're developing a dedicated iOS/Android app with beta access for early adopters in 2026.

What privacy protections exist?

All data follows GDPR/CCPA compliance. We use zero-knowledge encryption for secure storage and end-to-end encryption for communications.

Still have questions?

Can't find info or want personalized help? Talk directly to our team!

Contact Us