Privacy Policy

Your privacy is fundamental. Elhaka is committed to protecting your personal information while delivering the best user experience.

1. Information We Collect

We collect information you provide directly, such as contact details when you request support, and automatically collected information like IP address and device type for operational purposes.

Personal Data

Names, emails, phone numbers, and account details

Technical Data

IP address, browser type, OS version

2. How We Use Your Data

  • Improve platform performance and security
  • Provide personalized support and features
  • Analyze trends to develop new technologies

3. Data Security

AES-256 Encryption

All user data is encrypted both in transit and at rest with military-grade AES-256 encryption.

24/7 Monitoring

Dedicated security teams monitor for threats and vulnerabilities around-the-clock in multiple global data centers.

Regular Audits

Third-party penetration tests and compliance audits conducted regularly to maintain our ISO 27001 certification.

4. Your Rights

Access & Correction

You can request access to your personal data or update any information we collect by contacting our privacy team directly.

Data Portability

We provide a downloadable JSON format of your data for easy transfer to another service provider.

Opt-Out

You may opt out of non-essential data collection at any time through your account settings or by contacting support.

Cookie Policy

Essential Cookies

These cookies are strictly necessary for site functionality, such as authentication and security.

  • • Session management
  • • Login state persistence
  • • Security validation tokens

Analytics Cookies

We use first-party analytics to understand how users interact with our platform to improve user experience.

  • • Click tracking
  • • Feature usage statistics
  • • Session metrics

All data is anonymized, aggregated, and never linked to your identity.

Have Questions?

If you have any concerns about our privacy practices or want to exercise your rights, please contact our data protection officer directly.

Contact Us