Frequently Asked Questions
Find answers to frequently asked questions about Elbia Lambda. Can't find what you're looking for? Contact our support team
Billing & Plans
How does billing work?
All plans use monthly billing with automatic charges. You can cancel anytime and receive pro-rated refunds for unused periods. No cancellation fees.
Can I change my plan later?
Absolutely! Your plan can be upgraded, downgraded, or changed at any time via the settings section of your dashboard. Changes take effect immediately.
What's your refund policy?
We offer a 100% satisfaction guarantee. If you cancel within 30 days of purchase, you'll receive a full refund with no questions asked.
Technical & Performance
How scalable is your infrastructure?
Elbia Lambda automatically scales to handle traffic surges. Our system manages load balancing, auto-replication, and resource allocation seamlessly in real-time.
What security features do you offer?
All data is encrypted at rest and in transit. We provide SOC 2 compliance, automated security updates, DDoS protection, and granular permissions for your team.
How do you handle uptime?
We guarantee 99.95% uptime with our global infrastructure. If downtime exceeds this guarantee, we credit you 25% of your monthly fee for each affected month.
Support & Resources
What support options exist?
All plans include access to our support team via email and in-dash knowledge base. Pro and Enterprise customers get 24/7 priority email and chat support.
Do you have an API?
Yes! Our RESTful API allows you to automate deployments, manage resources, and build custom tools. View our API documentation to get started.
How do I get started?
Create a free account using our sign-up form, choose your plan, and deploy your first serverless function in seconds. Need help? Our getting started guide walks you through every step.