Frequently Asked Questions
Have a question about Elba? Find answers to common questions here.
Getting Started
How do I create an account?
Creating an account is simple - visit our homepage and click "Get Started." You'll be asked to provide a valid email address and create a password. We'll send a confirmation link to your inbox to verify your email.
Are there any free features or plans?
Yes! We offer a free tier with limited resources that's perfect for developers getting started. Visit our pricing page to see all options and features included in each plan.
Billing & Plans
Can I cancel my plan anytime?
Yes, you can cancel your subscription anytime through your account settings page. You'll continue to have access until the end of your current billing period. All team plans require at least 30 days' notice before cancellation.
What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal and Google Workspace billing for enterprise accounts.
Technical Support
How do I report a bug?
You can report bugs directly from the platform dashboard by clicking the "Feedback" icon in the main nav. You can also visit our support center and select "Bug Report" from the category options.
Need More Help?
Our support team is ready to help with anything you need. Contact us anytime.
Contact Supportsupport@elba.com
24/7 Email Support
+1 (555) 123-4567
9:00 AM - 9:00 PM PST