Customer Success Manager

Drive customer satisfaction and retention through strategic account management, proactive support, and relationship-building across enterprise clients.

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What You'll Do

Account Leadership

  • Develop and execute customer success plans for enterprise clients
  • Lead onboarding and training programs to maximize platform adoption
  • Coordinate cross-functional support for critical client issues

Retention Strategy

  • Design proactive workflows for client health monitoring and NPS
  • Present executive-level client reports and renewal roadmaps
  • Develop upsell/cross-sell strategies aligned with client growth

Key Requirements

5+

Years Experience

Proven customer success management with enterprise clients

Tech Stack

Experience with Salesforce, Zendesk, and G Suite

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Leadership

Proven ability to manage enterprise client relationships

Build Customer Relationships That Last

Lead enterprise client success journeys at elKN. Combine strategic thinking with exceptional communication to deliver value at scale.

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