Our support team is here to help with your research, publications, and technical queries. Choose your preferred support channel below.
For detailed inquiries or non-urgent issues, send us an email and we'll respond within 24 hours.
support@eidda.comHave a technical question? Chat with our support engineers during business hours.
Email support is typically resolved within 24-48 hours depending on urgency. Critical technical issues receive priority handling.
We provide documentation on all our security protocols via our technical publications section. For private protocols details, request via email.
Researchers can access historical submissions and drafts through their account dashboard. Research portal access requires verification.