Frequently Asked Questions
🎯 Features
What platforms do you support?
We support Windows, macOS, Linux, and cloud-native deployments. Our tools integrate seamlessly with AWS, Azure, and Google Cloud.
Can I use your API in custom applications?
Yes! Our RESTful API offers full access to all core features with comprehensive documentation and authentication support.
Is there a free tier available?
Yes! The free tier includes 5 users and 10 GB storage. Upgrade to unlock enterprise capabilities at competitive rates.
🔐 Security
How do you secure customer data?
We use AES-256 encryption at rest, TLS 1.3 for transmission, and SOC 2 Type II certified infrastructure with multi-factor authentication.
Do you offer compliance support?
We offer full support for GDPR, HIPAA, and PCI-DSS compliance with tailored documentation and audit-ready infrastructure.
What is your incident response time?
Our 24/7 security team guarantees a 15-minute response to critical incidents with full transparency.
🆘 Support
What support plans are available?
We offer Bronze (24/7 email), Silver (SLA 2h), and Gold (SLA 1h) plans with dedicated account managers for enterprise clients.
Can I request a custom feature?
Yes! Submit your enhancement request through our portal. We prioritize community-voted features in our roadmap.
What is your uptime guarantee?
We guarantee 99.95% annual uptime with compensation of 15% credit per 1% deviation.
Still have questions? Our support team is ready to help with any technical or business inquiries.
Contact Us