Dispute Resolution Policy
1. Initiation
Submit Request
Resolve disputes by sending written documentation to support@eggnnima.com
Response Window
Our team acknowledges receipt of disputes within 2 business days.
2. Resolution Process
▶ We evaluate all disputes using an impartial review process.
▶ If needed, we'll schedule mediated discussions between all involved parties.
▶ Final decisions are rendered in compliance with Finnish regulations.
3. Resolution Options
Reversal
Undo disputed actions without further review
Compensation
Monetary or service credit compensation
Appeal
Request review by independent panel
4. Timeframe & Escalation
Ordinary Cases
Resolved within 14 business days of submission
Escalated Cases
21 business day resolution with independent review
Last Updated: September 17, 2025 • Legal Framework: EU Regulation 2024/3799