Service Level Agreement

We guarantee 99.9% uptime and responsive support for all our paid plans.

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SLA Details

Uptime Guarantee

99.9% monthly uptime for all paid plans with automatic failover systems.

Response Time

24/7 support team with 15-minute response guarantee for critical issues.

Credits Policy

Pro-rated service credits for verified outages exceeding SLA thresholds.

What This Means for You

Reliable Infrastructure

Our global network ensures your services remain available across regions with seamless redundancy.

Priority Support

Dedicated support channels for all incidents with guaranteed resolution timelines.

Financial Protection

Service credits ensure you're compensated for any verified downtime incidents.

Transparent Reporting

Real-time dashboard for uptime metrics and incident history across all services.

We're Committed to Excellence

Our SLA reflects our dedication to providing you with the most reliable, secure, and performant service available.

Need Help?

Our team resolves SLA-related questions and incidents 24/7/365.