Troubleshooting
Solutions to common issues, error explanations, and technical support guidance.
Common Issues & Solutions
Error 401: Unauthorized Access
Occurs when API tokens are missing or expired.
myplatform auth refresh # or export MYAPP_TOKEN=$(myplatform token generate)
Error 503: Service Unavailable
Indicates temporary backend service disruption.
Solution:
- Wait 30 seconds to 5 minutes
- Retry the operation
- Check service status
File Not Found in CLI
Occurs during project initialization if templates are missing.
myplatform templates refresh myplatform create my-project --force
Build Fails with Missing Dependency
Occurs when installing in private environments.
Solution:
- Verify network access to npm.pkg.myapp
- Run npm config set registry https://npm.pkg.myapp
Error Code Reference
| Code | Description | Solution |
|---|---|---|
| E4001 | Invalid API version specified | Use api.myapp.com/stable in your request |
| E4002 | Quota exceeded for current tier | Upgrade plan or wait for quota reset |
| E4003 | Invalid project configuration | Run myplatform validate to check |
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