Frequently Asked Questions
Find answers to common questions about our digital solutions and services.
Categories
Getting Started
How do I start a new project?
Create a new account on our platform and explore the Getting Started guide. Follow the quick setup wizard to select your project template.
What are the requirements to use your platform?
You need an internet connection and a modern web browser. System requirements include a minimum of 4GB RAM and modern desktop OS versions.
Can I request custom development work?
Yes, contact our sales team at sales@chrusos.com to discuss custom development projects for your specific business needs.
What kind of support do you offer?
We offer 24/7 support via email, ticket system, and priority support for enterprise clients. Explore our knowledge base and community forums.
Technical
How can I access our API?
Review our API documentation in the developer portal. Generate an access key from your account settings and follow the integration guide.
How do I setup custom integrations?
Use our integration builder in the dashboard or download the SDK for custom development. Explore sample code in our developer portal.
How do I monitor system performance?
Use our cloud dashboard to track metrics in real-time. Get alerts for issues and detailed analytics reports for capacity planning.
What is our response time for critical issues?
We guarantee support response within 30 minutes for enterprise clients. Critical production outages receive prioritized support tickets.
Billing
What are the payment options?
We accept major credit cards via secure payments gateway. Enterprise clients can use invoice billing with net-30 terms upon application.
How are refunds processed?
Requests under 30 days receive full refunds minus a 10% processing fee. Contact support with your invoice for assistance with refund requests.
How does your pricing work?
We offer transparent pricing with monthly/annual plans. View current pricing in our pricing portal or request a customized quote for enterprise needs.
Can I pause my subscription?
Pause anytime from your billing dashboard. Paused subscriptions maintain access to data with full access restored upon payment renewal.
Our support team is ready to help with any questions or technical issues you may have.
Contact Support