Report a Malfunction

Help us identify and resolve issues with your Apple product.

Apple Logo Submit Your Report

Report a Product Malfunction

Troubleshooting Guide

1. Basic Diagnostics

  • Restart your device
  • Check for software updates
  • Isolate issues with Safe Mode

2. Advanced Tools

  • Apple Diagnostics (for MacBook)
  • Reset all settings
  • Factory mode test

3. Submit Details

  • Provide full diagnostics logs
  • Include reproduction steps
  • Attach clear photos

Frequently Asked Questions

Please report hardware malfunctions (e.g., non-functional components) or software issues that persist after restarting, updating, and resetting your device.
Engineering teams typically review reports within 3-5 business days. Severe bugs get prioritized support.
No service plan is required to file a report. All users can submit issues regardless of warranty or AppleCare status.
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