Frequently Asked Questions
Find answers to common questions about our services, datasets, and platform.
1. Getting Started with ελμόμα
How do I start using your services?
Simply sign up for a free account on our website. Once registered, you'll receive access to core features and can explore datasets or request a custom plan.
Can I cancel anytime?
Yes! You can cancel your subscription from the Account Settings page. Unused portions of your month will be processed as refunds where applicable.
2. Data Access & Usage
How are datasets licensed?
Dataset licenses vary by provider. Most datasets use Creative Commons or commercial licenses. Detailed licensing information is available on each dataset's page.
Can I request unlisted datasets?
Yes, please use the "Request a Dataset" button on the Datasets page. Our team will evaluate and provide access where possible.
3. Support & Contact
How do I contact support?
Use our 24/7 chat widget in the bottom-right corner or visit our Contact page.
What are response times?
Priority support requests get a guaranteed 2-hour confirmation and 24-hour resolution timeframe.
Can't Find Your Answer?
Reach out to our dedicated support team with any platform or account questions.
Contact Support