Privacy Policy
1. Information We Collect
We collect information you provide directly, such as:
- Contact details (name, email, phone) when you request services
- Payment information for service purchases
- Account preferences and settings
We also collect technical data automatically, including IP address, browser type, device information, and usage patterns.
2. How We Use Your Data
Service Delivery
To execute contracts, provide technical support, and maintain service quality.
Improvement
For product development and service optimization through aggregate analytics.
Security
To detect and prevent fraud, unauthorized access, and other malicious activities.
Legal
To comply with applicable laws, regulations, and legal processes.
3. Data Retention
We retain personal data:
- For as long as needed to provide our services
- To satisfy any legal obligations
- While resolving disputes
- For legitimate business purposes
Storage duration for analytics data: 24 months (with automatic anonymization after 12 months)
4. Your Rights
Access/Correction
You can request to view or correct your personal information at any time.
Deletion
We'll delete your data when it's no longer needed for its initial purpose and you request deletion.
Download
You can request a downloadable copy of your personal data.
Objections
Contact us to object to data processing or request restriction of processing.
Exercise Rights
Email our Data Protection Officer at privacy@ελμοκ with "Privacy Request" in the subject line.
5. Security Measures
- • End-to-end encryption for all user data
- • Multi-factor authentication for admin access
- • GDPR and ISO 27001 certified infrastructure
- • Regular security audits and penetration testing